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Shipping policy
Shipping Policy:
Delivery Lead-Times:
Delivery timeframes are dependent on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.
Our typical delivery lead time is 1-5 working days for items in stock unless specified or for bespoke products.
Pre-Order items are delivered within 90 days of confirmed purchase. Please bear with us.
Certain items in our store require a minimum order quantity (MOQ) as indicated. Orders for these items will only be processed if the MOQ is met, pending confirmation from our customer service. We reserve the right to cancel orders that are placed without prior customer consent. If we do process the order, the customer will be responsible for the delivery, shipping and custom duties related charges, which will be charged on their account based on actual costs. Please note that Galleria Design will not be held responsible for any delays in delivery or processing for items those are not meeting our MOQ criteria. To know more about this please contact our customer service at Support@galleriadesign-me.com
All orders are delivered within UAE from Monday- Saturday, Excluding Sunday and public holidays.
Please feel free to contact us to check on the status of your order at any time.
With large items we aim to deliver within four to eight weeks however this may be extended due to production times.
Rugs and Artwork will take an estimated 5-7 days to deliver from date of shipment unless it is a bespoke requirement or other specified.
Shipping Charges:
Delivery is Free to all Emirates in United Arab Emirates (UAE) except for out of service areas.
For the "Out of Service areas" indicated below, please call or email us for delivery charges.
* Out of Service Areas:
Madinat Zayed, Al Ruwais, Beda Zayed, Ghayathi, Habshan, Liwa, Tarif and Al Sillah, Al Aqaa, Al Geer, Al Mirfa, Al Buraimi, Al Wagan, Al Qoaa, and others that may be considered out of service areas.
Please Confirm Your Delivery Area with Our Customer Happiness Center. Note that not all orders are necessarily affected by the areas listed.
We wanted to let you know that we keep updating our list of out-of-service areas for deliveries., not necessarily the mentioned areas are the only out of service areas. To avoid any inconvenience, please reach out to our Customer Happiness Center to confirm that your area is still within our delivery range. Contact us at support@galleriadesign-me.com
Dispatch dates:
Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.
* Covid19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.
Assembly & Installation:
We currently do not offer installation within our services for retail orders. Delivery is to the ground floor front door of your building and does include any assembly or unpacking for projects order. Special arrangements needed to unload exceptionally heavy items, or items needed to be unloaded to obscurely accessible locations must be organized and covered by the customer.
Items may arrive in a protective boxing to protect any damages from occurring.
International Shipping
Products shipped internationally may be subject to a customs fee based on your specific country will be liable by the customer. Please ensure you check with your local customs before ordering.
We provide discounts on large international orders when applicable.
We are not responsible for the return of any goods or import penalties due to delays in customs.
Larger items will be sent via sea for complete protection and to avoid damage. We will be able to provide full details of the voyager and container for you to track the products.
The lead times mentioned are for any sort of shipment are for indicative purposes only and are subject to variation due to technical delays, internal system errors, natural disasters, and government restrictions or public holidays in respective regions that we must comply with.
Factory Location:
We are a UK, United States & UAE based company with manufacturers located internationally, your products will most likely be shipped from our international factories for projects and locally from warehouse to be shipped for items in stock with typically delivery lead time of 1-5 working days unless specified. We appreciate your confirmation before order placement as we have 3000+ products in stock with multiple variation.
Contact us at Support@galleriadesign-me.com
Important Note:
When making a purchase from our store, please be aware that by proceeding with the order placement, you are accepting our terms and conditions. These terms and conditions include, but are not limited to, our policies on refunds, exchanges, and delivery times. We encourage all customers to carefully review our terms and conditions before making a purchase. If you have any questions or concerns about these policies, please do not hesitate to contact us for clarification. By placing an order with us, you acknowledge that you have read, understood, and agreed to our terms and conditions.
